How a national not-for-profit healthcare association gained an independent, client-side testing function for a nationally significant platform rebuild.
About our client
Our client is a national not-for-profit healthcare association modernising one of Australia's most important clinical datasets, replacing a 25-year-old platform with a modern cloud-hosted application built by an external vendor. With around 60 staff and no internal testing function, it needed an independent testing partner on its side of the table.
The challenge
- No in-house testing function, so any solution had to build the client's own capability.
- A fast two-week sprint cadence, with the risk that testing would fall behind the build.
- Complex, under-documented access controls across 12 user roles and highly sensitive data.
- Strict obligations around data accuracy, integrity and controlled exports.
- A requirement for an onshore-only Australian delivery team.
Our approach
- Independent review of the vendor's test strategy and test cases across all modules.
- An independent testing layer aligned to the vendor's sprints, with cross-sprint regression.
- Access control testing across all 12 roles at field and module level.
- Compliance-aligned testing of export controls, the form-processing pipeline and integrations.
- UAT facilitation with plain-language scenarios and hands-on business-user support.
- Full defect lifecycle management, go/no-go recommendations and knowledge transfer.
What the client received
- An independent assurance view of its vendor's testing, plus an ongoing client-side testing function.
- Testing that kept pace with a two-week sprint cadence.
- Hands-on testing capability for its own team through UAT coaching and knowledge transfer.
- A fully onshore Australian delivery team.
- A roadmap for extending assurance into data migration and IT governance.
Related
Relying on a vendor to test their own build? Talk to us about a Test Strategy and QA Assurance Review.