Sector: Health insurance · Observability
Part-way through a major digital transformation, HBF Health had the ambition but not the visibility. Monitoring was scattered across teams and tools, and issues were slow to surface. Working with Avocado and Dynatrace, HBF consolidated everything into a single pane of glass — and turned monitoring into a source of truth that now saves the team more than 30 hours a month.
The challenge
HBF's transformation was held back by fragmented monitoring. Each department ran its own tools, leaving gaps in visibility across integration layers, cloud infrastructure and legacy systems. Detecting and resolving issues was slow, and the integration team in particular struggled with complex dependencies across services and platforms — making it hard to understand the real impact on members.
The approach
HBF, Avocado and Dynatrace worked together to deploy a modern, cloud-native observability platform designed to consolidate monitoring across the organisation. Avocado's engineers delivered a "labelled MVP" that produced early wins in visibility, performance testing and defect resolution — building momentum and securing buy-in across the wider business, then adapting the solution as the program evolved.
- Unified monitoring across integration services, cloud infrastructure and legacy systems
- AI-powered problem detection and automated root-cause analysis
- Log ingestion across every asset, searchable quickly and easily — so decisions are made on actual member impact
- A shared "single pane of glass" that broke down silos between teams
The outcome
- 30+ hours of troubleshooting saved every month through automated problem detection
- 50% increase in triage productivity from consolidated monitoring
- Real-time visibility across 10,000 assets and 800 jobs in four environments
- Early detection of recurring Core DB outages and third-party banking integration failures — preventing an estimated 20 hours of troubleshooting in a single month
- Dynatrace is now HBF's key source of truth for resolving incidents since go-live
"The log ingestion capability across every asset, and the ability to search across everything quickly and easily, is critical. It allows data-driven judgements to be made on actual member impact — when you can see exactly how often a problem is occurring, and its impact, the business can make much more informed decisions about the priority of fixes."
Luke Osborne, Head of Integration, HBF Health
Seeing issues before members feel them, and prioritising by real impact, is what delivering with certainty looks like. Talk to our team about bringing the same visibility to your environment.
